👉 Check Odoo: https://www.odoo.com/r/j11k 👉Think School’s flagship Communication course with live doubt sessions : https://thethinkschool.com/sp/communication-masterclass/ 👉 Who would you like to see next on The Indian Business Podcast: https://forms.gle/37daEPEy7mAzhvv29 👉 Follow Chris Voss: Instagram: https://www.instagram.com/thefbinegotiator?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw== LinkedIn: https://www.linkedin.com/in/christophervoss Black Swan: https://www.blackswanltd.com/ If you are a copyright owner and believe your work has been used improperly, please contact us at writers@thethinkschool.com for prompt removal or credit. 👉 VIDEO INTRODUCTION: How do you get someone to reveal what they really think, without forcing them to say it? Most people think negotiation is about speaking better, arguing harder or having the perfect counteroffer. Chris Voss believes the real skill is getting the other person to talk, and knowing exactly what to listen for. In this episode of The Indian Business Podcast, Chris Voss, former FBI lead international kidnapping negotiator and author of Never Split the Difference, breaks down the negotiation techniques he used with hostage takers, bank robbers and terrorists, and explains why the same skills can help you negotiate a salary, close a deal, handle conflict and even deal with people at home. His book has sold more than 5 million copies worldwide. In this episode, you'll learn: 1. The 2 negotiation skills Chris Voss says everything revolves around: mirroring and labeling, and how repeating just a few words can make people reveal information they never intended to share. 2. How mirroring helped expose a third bank robber during a Chase Manhattan Bank hostage situation 3. How “what” questions uncover problems while “how” questions force the other side to think about implementation. 4. How labeling emotions can reduce conflict instead of escalating it 5. The negotiation trick that works when someone is ghosting you: 6. Why you should stop trying to make people say YES 7. How Chris Voss spots different types of liars, and accommodating personalities tend to behave under pressure. 8. Why silence after a label can completely change a negotiation If you've ever wondered how FBI hostage negotiators get people to cooperate, reveal information and change their position without force, this conversation shows how those same principles can transform the way you negotiate at work, in business and in everyday life. Chapters - 00:00 FBI Negotiation Secrets You Can Use Every Day 01:44 Why Smart People Fail at Negotiation 02:58 The 6-Word Rule That Makes People Listen 07:58 The Smartest Way to Ask Your Boss for a 40% Hike 13:04 The Question That Exposes Empty Promises 17:52 The 3-Word Trick That Makes People Reveal More 24:16 The FBI Trick to Stop Any Argument 27:42 The 3 Words That Exposed a Bank Robber 32:11 Stop Mirroring Body Language. Do This Instead 35:14 Why Great Negotiators Fail at Home 38:48 The Fastest Way to Kill Tension in a Room 40:59 The 6 Seconds of Silence That Build Trust 46:39 STOP Trying to Get People to Say YES 48:37 Why Everyone Is Tired of Saying Yes 50:15 Why “No” Makes People Feel Safe 54:57 The 3 Reasons People Ghost You 57:23 When to Ask “What” vs “How” question? 58:41 How a FBI Hostage Negotiator Starts a Call 1:02:50 The 3 Ways People Lie in Negotiations 1:08:30 The Rule That Stops You Getting Played 1:16:13 The Preparation Mistake That Loses Deals 1:17:50 Why Deadlines Are More Manipulative Than You Think Must watch episodes - 1. Nir Eyal, Author https://youtu.be/Ft45pH3fYok?si=VjDAJeveBpIDAwoY 2. Balaji Srinivasan, Former CTO Coinbase https://youtu.be/6dIdS6slVWE?si=TTozgcwR_fhYOa3s 3. Nikunj Biyani, SuperYou https://youtu.be/G8UK7WcdF1Y?si=0PXUK_Q3KhWaX_Rm 4. Tarun Sharma, mCaffeine https://youtu.be/3Qms7gUSTj4?si=Omxo0s37AlbIO0TE 5. Ananth Narayanan, Mensa https://youtu.be/H088ypbYuDw?si=bsxvRKkS4CK-ixRm ✅Study Materials: Think School is a Digital School that we all deserved, but never had ►►Check out Think School's Online courses: https://www.thethinkschool.com #thinkschool #businesscasestudy #geopolitics #ChrisVoss #Negotiation #NegotiationSkills #FBI #HostageNegotiator #NeverSplitTheDifference #CommunicationSkills #TacticalEmpathy #Mirroring #Psychology #BusinessNegotiation #ThinkSchool