NetSuite: Take advantage of NetSuite’s Flexible Financing Program: https://www.netsuite.com/ICED Ramp: Now get $250 when you join Ramp at https://ramp.com/ich Shopify: Sign up for a $1 per month trial period at https://shopify.com/ich Chris's Instagram: https://www.instagram.com/thefbinegotiator/ Chris's Twitter: https://x.com/fbinegotiator/ Chris's Website: https://blackswanltd.com/ Never Split the Difference (book): https://amzn.to/3J5scNC Add us on Instagram: https://www.instagram.com/jlsselby https://www.instagram.com/gpstephan Official Clips Channel: https://www.youtube.com/channel/UCeBQ24VfikOriqSdKtomh0w For sponsorships or business inquiries reach out to: tmatsradio@gmail.com For Podcast Inquiries, please DM @icedcoffeehour on Instagram! Timestamps : 00:00 - Intro 00:01:19 - Why is negotiation important? 00:07:06 - Difference between Negotiation vs manipulation 00:09:13 - Spotting honesty in negotiations 00:10:17 - Learning his negotiation skills 00:14:03 - Sponsor - Netsuite 00:15:14 - Crisis hotline experience 00:18:46 - Working crisis hotline and mental health 00:20:25 - Where crisis hotlines fail 00:22:30 - Empathy vs compassion vs sympathy 00:28:07 - Lessons on human nature 00:28:56 - Do hostage takers ever get away? 00:31:18 - Hostage situations in movies 00:33:32 - Negotiation success story 00:33:41 - Sponsor - Ramp 00:41:42 - Dealing with unattainable contingencies 00:47:07 - Using silence in negotiations 00:52:42 - Verbal fluency importance 00:54:41 - Reading people in negotiations 00:55:44 - Are women better at reading people? 01:03:18 - Criticism of Chris Voss 01:04:25 - Sponsor - Shopify 01:05:27 - Controlling your ego 01:07:20 - Cultivating curiosity 01:09:54 - Intuition when negotiating 01:15:19 - Importance of appearance 01:24:32 - Negotiating in relationships 01:30:38 - Compromise in relationships 01:36:20 - Negotiate a higher salary 01:45:54 - Negotiating in parenting 01:47:01 - Hostage negotiator salaries 01:47:32 - Improving negotiating skills *Some of the links and other products that appear on this video are from companies which Graham Stephan will earn an affiliate commission or referral bonus. Graham Stephan is part of an affiliate network and receives compensation for sending traffic to partner sites. The content in this video is accurate as of the posting date. Some of the offers mentioned may no longer be available.