Tom Eggemeier is the CEO of Zendesk. He stops by to discuss AI agents' growing role in customer service and how the new Zendesk Resolution Platform will enable companies to build intelligent, fast, and cost effective AI customer service agents. Tune in to hear how modern AI technology is allowing for deeper interaction with AI bots, how agents can learn from interactions across an entire customer service organization, and what the rise of AI customer service agents means for the future of human customer service agents. This technology is only growing more prevalent, this conversation contextualizes where it stands today, and where it's heading. You can learn more here: https://www.zendesk.com/newsroom/articles/relate-2025-resolution-platform/ This conversation is sponsored by Zendesk. To learn more about how to feature on the channel, write alexkantrowitz@gmail.com. Chapters 00:00 AI Agents: Reality vs. Hype 03:02 Evolution of AI in Customer Service 06:06 The Rise of Agentic AI 11:55 Introducing the Zendesk Resolution Platform 14:01 Practical Applications of the Resolution Platform 21:09 The Role of Human Agents in AI 25:25 Job Outlook in the Age of Automation 32:57 Zendesk's Future and AI Integration