How do you deal with challenging clients? How do you communicate with them? How do you tell your clients enough is enough? How do you get out of those uncomfortable conversations with clients? Welcome to Futur Freelance Fridays with Matthew Encina, where we answer your questions about freelancing. In this episode, Matthew Encina shares how to communicate with your client or boss during your freelance gig. Need help talking to your clients? Download Matthew's Client Communication Scripts FREE: https://www.thefutur.com/resources/respond-to-clients/ – Connect with Matthew: @matthewencina (twitter & Instagram) matthewencina.com 1:09 Agenda 1:58 Client Communication Formula 3:23 Delivery & Tone 5:33 Client Definition 6:15 Setting Up The Job 9:52 Sharing Your Work in Progress 16:50 Receiving Feedback 20:15 Role Play: Asking for Out of Scope Work 26:34 Role Play: Change of Direction at Last Feedback Review 32:57 Managing Clients who act like Art Directors 36:36 What to Do If You Really Screw Up 39:48 Wrap Up – Matthew Encina's simple formula for all client communication: - Be clear – Give context. - Agree on Expectations. - Be Transparent. - Always deliver. Delivery & Tone – It's not just what you say, but how you say it: - Keep your emotion out of it. Focus on how you'll get there vs. the work it means for you. - Always use a “helpful” mindset. - Use “us / we" vs “you” (you're not blaming, your collaborating) - Say it with a Smile. – Sign up for our newsletter for special deals and content: https://www.thefutur.com/newsletter/ – Additional Freelance Resources: The Freelance Manifesto (Motion designers): https://amzn.to/2QAQ53A Freelancers Bible: https://amzn.to/2NF9lOL Burn your Portfolio: https://amzn.to/2NgtD1t You're my Favorite Client: https://amzn.to/2AHiyyv #FuturFreelanceFridays #Freelancing #MatthewEncina #TheFutur #MrBenBurns – 🚀 Futur Accelerator The step-by-step blueprint and coaching program designed to get your creative business off the ground: https://thefutur.com/accelerator 🥇 Futur Pro The professional creative community designed to grow your personal brand, your business, and your network: https://thefutur.com/pro ✍️ Other Courses, Templates, and Tools: https://thefutur.com/shop 🎙 The Futur Podcast: https://thefutur.com/podcast Recommended books, tools, music, resources, typefaces & more: https://thefutur.com/recommendations Music by Epidemic Sound: http://share.epidemicsound.com/thefutur Shorts Playlist: https://www.youtube.com/@thefutur/shorts We love getting your letters. Send them here: The Futur c/o Chris Do 1702 Olympic Blvd. Santa Monica, CA 90404 *By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you. — Host– Matthew Encina Cinematography– Aaron Szekely, Mark Contreras Live Editor– Erica Pead Editor– Stewart Schuster, Mark Contreras, Aaron Szekely Futur Theme Music – Adam Sanborne http://www.adamsanborne.com Typefaces: Futura, Din, Helvetica Neue Futur theme song— Adam Sanborne === *By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.